Information We Collect

We collect information you provide directly, such as when you create an account, make an inquiry, or subscribe to our newsletter.

This may include your name, email address, shipping address, and phone number.

Automatically Collected Information

When you visit our site, we automatically collect certain technical data through cookies and similar technologies.

• IP address and device type.
• Pages visited and browsing time.
• Browser and operating system data.

Purposes of Processing

We use your personal data for the following legitimate purposes:

• Manage your user account and process your orders.
• Respond to your inquiries and provide you with support.
• Send communications about our products and services, if you have given your consent.
• Improve the functionality and security of our website.
• Comply with our legal obligations.

Legal Basis

Processing is based on your consent, the performance of a contract, compliance with a legal obligation, or our legitimate interest, as applicable to each purpose.

Cookies and Tracking Technologies

We use our own and third-party cookies for different purposes.

Types of Cookies

• Essential: Necessary for the basic functioning of the site.
• Analytical: Help us understand how visitors interact with the site.
• Functional: Allow us to remember your preferences.
• Advertising: Used by partners to display relevant ads.

You can manage your cookie preferences at any time through your browser settings or our consent banner.

Data Sharing

We do not sell your personal data. We may share it with:

• Service Providers: Companies that help us with hosting, order shipping, payment processing, or customer service, under strict confidentiality agreements.
• Authorities: When required by law or to protect our legal rights.

Some of these providers may be located outside the European Economic Area (EEA). In such cases, we guarantee that appropriate safeguards are applied.

Your Rights

In accordance with data protection legislation, you have the following rights:

• Access: To know what data we have about you.
• Rectification: To correct inaccurate data.
• Erasure ("Right to be Forgotten"): To request the deletion of your data.
• Restriction of processing: To restrict the use of your data in certain cases.
• Portability: To receive your data in a structured format.
• Objection: To object to certain processing, such as direct marketing.
• Withdraw consent: At any time, without affecting the lawfulness of processing based on prior consent.

To exercise these rights, contact us using the details at the end of this page.

Contact and Data Controller

The data controller for your data is zcbd.com.

For any questions related to this privacy policy or to exercise your rights, you can contact us via:

• Postal Address: Avinguda Villarreal, 90, 90º 7º
• Phone: 916 64 9165
• Email: info@zcbd.com

You also have the right to lodge a complaint with the competent data protection supervisory authority.

Updates

This policy was last updated on October 15, 2023. We may modify it to adapt to legal changes or changes in our practices. We recommend you review it periodically.